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Archway
Development & Consulting Ltd
54
High Street
Bovingon
Herts HP3 0HJ
Tel 01442 817217
Fax 01442 879647
email
here
Registred in England
Company No 3326461
Registered
Office
C21 Herbal Gardens
9 Herbal Hill
London EC1R 5XB
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ARCHWAY
| Quality and Confidentiality 1993-2007 |
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All consultations are in strict confidence.
The Surgery is registerd under the Data Protection Act.
We shall respond with due speed and diligence
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- Confidence
- Speedy and accurate service
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* You will receive the most appropriate care, given by suitably
qualified people. No care or treatment will be given without your
informed consent.
* You have the right to see your health records, subject to any limitations in the law, which will be kept confidential.
* We will continue to give you full information about the services we
offer. Every effort will be made to ensure that you receive the
information which directly affects your health and the care being
offered.
* People involved in your care will give you their names and ensure that you know how to contact them.
* It is my job to give you treatment and advice. In the interest of
your health, it is important for you to understand all the information
given to you. Please ask questions if you are unsure of anything.
Feedback is welcome:
If you have any comments, or complaints, these can be addressed to Dr
Bulger or to the patients services officer here, Sue Kinchin. We would
give a written response to written complaints (and respond in writing
to some verbal complaints). If you are not satisified you can contact
The Health Care Commission 0n 020 7448 9200 or to their Complaints Team
Peter House Oxford Street Manchester M1 5AN
www.healthcarecommission.org.uk
For the independent avenue for a complaint, and advice on the formal
complaint procedures, contact Patient Advice and Liaison Service (PALS)
via the Primary Care Trust (01442 840950). PALs can also give you
advice on general health service issues. If you have complaints about
hospital waiting times, let us know.
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We subscribe to the
HONcode principles